Digicel informs its customers in general, and users of the MonCash service in particular, that from October 18, 2021 an adjustment will be made to the fees for withdrawing from the MonCash service. This change will be applicable only to withdrawal transactions from this service.

However, account-to-account (P2P) transfers, deposits, merchant / invoice payments and account management remain unchanged and FREE.

The company Digicle explains "This change is motivated in part by an increase in the cost structures of the service, but above all, to keep the majority of other transactions free. Note that 80% of MonCash transactions today are and remain FREE.

However, Digicel has ensured that for 95% of its MonCash customers, the new rates remain lower than all traditional forms of money transfer in the country."

Download the details of the transaction fees : https://www.haitilibre.com/docs/tarif-mon-cash.pdf

Customer reaction was quick and Maarten Boute, CEO of Digiciel in Haiti explained "I hear and understand the reactions of a large part of our MonCash customers. The decision to adjust the rates on withdrawals was very difficult for the entire Digicel team. But we looked at all the possibilities and it was the least bad choice. Our calculations have shown that on average this adjustment will cost our subscribers 30 Gourdes/month. For more than 80% of customers this additional cost is less than 10 Gourdes/month. And for more than 95% of transactions, rates remain more competitive than other local transfer options. Unfortunately in the current economic situation we had to adjust the costs of the services and opted for the option that will hit the small purses and keep the free transfer services (P2P) which are the most used as well as the sustainability of investments."

HL/ HaitiLibre