On Thursday, September 18, 2025, the telephone company Digicel announced in a press release that, following damage to its fiber optic infrastructure on National Road 2, which has affected mobile services in the southern part of the country since July, all necessary repairs have been completed and all services have now been restored.

This incident is directly related to the current security situation, which has caused travel difficulties and delayed response times for our technicians. Despite these challenges, our teams demonstrated unwavering determination to restore connectivity and reconnect the region to the national network.

As part of our commitment to providing quality service, Digicel has implemented a series of special offers for our customers affected by the disruptions. These offers were designed to provide adequate compensation for the inconveniences experienced, including:

• Free plans : activate by dialing *500#SEND;

• Deeply discounted plans : a special 2-HTG offer providing access to minutes and data, also activated by dialing *500#SEND;

• Even more value on everyday services, particularly when topping up from abroad and via MonCash (10X the value)

We would like to express our deep gratitude to our technicians, who demonstrated exceptional commitment to maintaining our customers' connectivity, as well as to our regional field teams, who demonstrated exemplary presence and responsiveness to reassure and support our customers during the outage.

Finally, a huge thank you to our customers for their support and loyalty. We promise to make it up to you and continue to do everything we can to offer you the best experience in the country.

For any questions or assistance, our customer service agents remain available at 111 and via all our official social media channels. Our priority remains to support you and provide you with the necessary assistance at all times.

HL/ HaitiLibre